What are the expectations of an assessment interview?

There are two main roles in the assessment itself. These roles are quite clearly defined:

Representatives of the organization: Participants on the organization side include managers and employees who conduct interviews during the assessment and provide insights into their work. They play a crucial role in facilitating the success of the assessment by providing data and information and giving constructive feedback. Good preparation can make this more successful.

Assessors: The assessors are independent experts who carry out the assessment and evaluate and assess the organization’s performance. They should understand the organization well and view it impartially and objectively. As this is a demanding task, assessors prepare themselves very intensively in advance.

Even if there are only two main roles in the assessment, there are often invisible parties behind the assessment. Each party pursues certain interests and has specific expectations. Some of these are not immediately obvious. It is primarily the task of the team of assessors to meet these expectations in a balanced manner.

These expectations of the following interest groups usually resonate in an assessment process:

Management: Management expects an objective assessment and the identification of useful potential for improvement. Many also hope for a contribution to the organization’s image.
Employees: Employees want a transparent and fair assessment of their work and working environment.
Customers: Customers expect the quality of products or services to be improved by the assessment.
Shareholders and investors: Shareholders expect the assessment to result in improved and transparently communicated corporate performance.
Assessors: The assessors expect openness and commitment from the organization during the assessment process.
Society: Society expects the assessment to contribute to improving the organization’s sustainability and social responsibility.
Partners & suppliers: Your partners want the assessment to contribute to increasing the efficiency and quality of cooperation.
Key decision-makers: Regulatory stakeholders expect the assessment to promote compliance with legal requirements, among other things. Solltet ihr Fördermittel erhalten, möchten die Fördergeber sicherstellen, dass mit dem Geld sorgsam umgegangen wird.
Recognition organization: The organization that officially awards you recognition expects a professional process from the assessor team as well as an appropriate and well-founded assessment.
Competitors: Your competitors will be watching your assessment result for benchmarking. They don’t want you to be taken advantage of in the assessment.