What does the assessment team hope to gain from an assessment?

During an assessment, trained experts, known as assessors, visit you. During the on-site visit, the assessor team primarily wants to understand your organization. The assessors want to get a picture of how systematically you do your work in your day-to-day work and how much benefit you achieve with it. To do this, they will talk to you and inspect selected work documents as well as information and data systems.

To ensure that the assessors do not proceed arbitrarily, they use a fixed framework for their work. You do not need to know the framework itself. It is the assessors’ job to translate the framework into your context and express it in a language that is understandable to all participants. What will help you a lot for the assessment and your work, however, is if you know the principles of “business excellence“, which are also the foundation of the assessors’ framework.

The aim of the assessors is to gain a neutral and fair picture of the situation, evaluate your current state of development and provide motivating impulses for effective improvements in the future.

The task of the assessors is not to reproduce individual opinions, point the finger at weaknesses or advise the organization.