How does an assessment work in principle?

An assessment is a structured process that is carefully planned to gain a complete picture of your organization. It follows a set process and a clear interview plan that ensures all key areas are covered and representative voices are heard.

The interview plan: A script for the assessment
Every assessment follows a uniform script, similar to a movie. This interview plan is drawn up by the team of assessors in consultation with your organization. It determines which topics and participants will be considered in the on-site interviews. The plan ensures that all relevant key areas – such as strategy, corporate culture, processes and results – are covered in the interviews. This structured process ensures that nothing important is overlooked and that all aspects of an excellence assessment are comprehensively examined.

The selection of interview participants

The participants for the interviews are selected from all key areas and hierarchical levels of your organization. The aim is to obtain a representative picture by involving not only top management, but also middle management and employees without management responsibility. This ensures a broad spectrum of perspectives that reflects the diversity and depth of your organization.

For example, a nursing specialist can represent the nursing team, while an IT team leader contributes the viewpoint of their team and the entire IT department.

The role of the discussion participants
As a participant, you play an important role by representing your specific group within the organization. You are not only there to present your personal point of view, but also to contribute the perspectives of your colleagues. It therefore makes sense to talk to the relevant teams and people in advance. This exchange will enable you to present a more comprehensive and authentic picture of your group and also represent the views of those colleagues who are not directly involved in the discussions.