Stimulate group discussion with solution- & resource-oriented questions
Is it technically possible to hide the solution so that the tln has to guess? Ask like this is shown with a button.
Well-formulated questions get the conversation going.
Unfavorable question | Insight | ask like this |
Why is that not possible? | The question is aimed at the cause of the problem. Perhaps we find out the cause of the problem. Often, however, the question produces an embarrassed silence or resentment is expressed in the form of accusations, justifications, excuses, reproaches, etc. | What does it take to make it work? |
How could this happen? | Same as above – a solution-oriented question is needed | How can we prevent this? What do we need to change? How can we correct this? What can we learn from this? |
Why do you say so little? | That is an accusation in the form of a question. Let’s ask for an improvement instead. | What would help you to say more? How can we get the group discussion going? |
Where is the problem? | The question makes the problem tangible. Hopefully an example will be brought to light. But you could also ask for an exception where the problem has not happened. | Where is the problem not or less apparent? And what was the decisive factor? How can we repeat this? |
When was it bad? | Same as above | When did it get better? What can everyone do to ensure that things go well? |
Conclusion: the questions on the left are not fundamentally bad. They are just a little difficult to digest (therefore dose): problem-oriented, past-oriented and non-resource-oriented. The questions on the right are more suitable if you want to stimulate positively. And that’s what we want, isn’t it?
